Shipping Policy

Knit Purl Sew is an online yarn store based in Bassendean, Western Australia.

Free shipping: 

We offer free Australia wide shipping on purchases over $175. 

Order processing times: 

Orders are picked, packed and an eParcel label is created before dispatching to Australia Post. Orders are dispatched on Wednesdays only. We are closed during the month of January and orders placed during this time are dispatched when we reopen.

What is the cost of delivery?

The cost of delivery is calculated during the checkout process based on the delivery location and the weight of each parcel. 

You can choose Parcel or Express Post which will also affect the price. Generally prices for Australia Post Parcel are $8.95 and Express Post is $11.95.

Please use the Shipping Calculator found on each product page to get a shipping price based on the weight of the item to your destination postcode. Adding items to your cart and then entering your postcode will help calculate the total weight of your order and the final postage cost.

Tracking:

Orders are sent with Australia Post’s eParcel service and will be delivered by the usual postal service in the destination country. You can track your delivery by entering your tracking number on the Australia Post website or using our Track Order function on the Knit Purl Sew website by clicking here.

Delivery timeframe:

Please check your tracking number with Australia Post, their website will give you an estimated arrival time and is updated with any associated delays.

Backorders:

We do not do backorders of out of stock products.  If a product is out of stock it will be refunded to your payment account.

Large Orders: We cannot guarantee that large or bulky orders sent out in multiple packages will be delivered at the same time.

Refunds and Returns

Please refer to our Returns Policy page for more information on changing your mind.